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Tutorial: Creating and Using Folders in Outlook and Outlook Express
If you are a user of Outlook or Outlook Express and are not currently using folders to keep you email organized, you need to seriously consider using them. They are a great productivity tool that help keep the email that you send and receive organized.  You want to create one folder for specific types of email, such as one for "PreSales", one for "Customers", one for "Bounces" and one for "Remove":

Figure 6: Creating a folder in Outlook Express

Then as mail comes in, you can move it to the folders you have created.  You can even use Outlook and Outlook Express' "Find" feature feature to find, say all emails sent from support@covatron.com, with the words "Customer Contact" in the message body, them move them to your "Customers" folder:

Figure 7: Creating a folder in Outlook Express

To move them to your Customers folder, right click on the white portion containing the search results, choose Move to Folder, and then select the Customers folder.